Why do we offer a guarantee?

Simple, so that you can feel 100% confident that we will do exactly what we say we will … give you an honest comprehensive reply within 24 hours!!!

We don't promise you something that we can't deliver and, in fact, we are so confident that we will meet our timescales that we a 100% money back guarantee even if our reply is sent to you 1 minute later than 24 hours!! Simply send us your request for advice, make your payment via Paypal and as soon as we have received both your problem and your payment our 24 hour guarantee begins.

And if we should fail to reply to within 24 hours, then we will offer you 100% of your money back as a refund and still reply to your problem.

Circumstances Beyond Our Control

We will always make every attempt to get back to you within 24 hours, however sometimes there are circumstances beyond our control and the following circumstances are exclusions to the guarantee:

• If you entered the wrong email address on our form.
• If we cannot match your payment to your request for advice.
• If your Internet Service Provider or mail server fails.

If for any reason your email to us or our reply fails to deliver (we hold verifiable records of all sent and received mail).

Very rarely we require more information than you have given us to enable us to give you a comprehensive reply and we will request further information.

In this circumstance our 24 hour guaranteed reply commences from the time we receive the additional information.

More details can be found in our Terms and Conditions page.

We are extremely proud to say that no-one else offers a guarantee that gives such great piece of mind.

Now that we've put your mind at rest, why not ask our advice?